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SOAR User Guidance and Information

SOAR User Guidance and Information

If you are new to SOAR, you may find the step-by-step overview video useful.

Step-by-step overview video

SOAR access is facilitated (and restricted) by different user roles which is assigned by system and health board administration teams.  Please use the menu items on the left to navigate to user guides for the different user groups.

Guidance for Appraisees

Guidance for Appraisers

Guidance for Local Health Board Admin teams

Further assistance

If you run into any issues not covered in the guidance please contact the SOAR helpdesk.  To contact the SOAR helpdesk you can either:

  • Send an email to; or
  • Click on the 'Helpdesk' box to the right of the screen when logged in to SOAR and fill out the relevant details

When contacting the SOAR helpdesk:

  • Provide your user details including GMC number
  • Give as much detail about your query as you can

As a general rule, if you have a previous helpdesk ticket but have a new query:

  • DO NOT reply to the old ticket
  • Send a new email/ticket

Responses to an old ticket that has been closed will NOT be processed by the helpdesk system.  You will be notified as such and be asked to send a new ticket in.

This page was last updated on: 27/04/2022