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SOAR User Support

SOAR User Support

SOAR User Guides

We have a number of user support guides for Appraisers and Appraisees.  Please look under "Resources" section for further assistance.

SOAR Login Enquiries

If your enquiries relate to SOAR logins, please use the SOAR Login Request form, which will forward your request to your Health Board's Local Administration team.

SOAR Unlock account

You can reset your login by requesting to unlock your account.  SOAR will send an email to the registered email address on the account with an active link (time limited) to reset the login details.

SOAR Technical Issues

Please check out our dedicated FAQ section.

It might also be worth your while to check the possible non-SOAR related technical items listed in Technical Queries.

SOAR Helpdesk

If that does not help, please send a helpdesk query to

If you have a previous helpdesk ticket, but wish to contact us with a new query, please DO NOT reply to the old ticket, send a new email to If you reply to an old ticket, any other people who were copied into that ticket will receive the same message from your new query.

Due to limited resources, we are currently unable to offer telephone support.

This page was last updated on: 12/04/2022