The GMC requires all doctors where possible to participate in an MSF process once in every five-year revalidation cycle. In order to minimise confusion and ensure fairness across all medical specialties, the Scottish Government commissioned NES to develop a national system for Multi Source Feedback (MSF), focusing on the essential attributes that all doctors should demonstrate when working with colleagues, no matter their specialty or setting.
The NES MSF tool was developed by an external provider, WASP Software. Initially the system was setup as a standalone process; then in January 2013, SOAR was set up to link to WASP to ensure a seamless experience for those undertaking MSF where users simply login to SOAR to access the WASP MSF service.
The WASP MSF process takes 3 weeks to complete from when raters are nominated; and a report is only made available at the end of the 3 weeks if the doctor has received at least 8 rater-responses and if they have completed their self-assessment questionnaire.
For this purpose, it is strongly recommended that (if possible) at least 15 raters are nominated to have the best possible chance of receiving the 8 responses required. (Make sure to have these 15 email addresses ready for entering into the WASP system.)
If you are currently dealing with significant difficult personal or professional issues, this may not be the best time to undertake MSF. If you need to complete the MSF for revalidation, we advise that you discuss this with your appraiser before proceeding.
If your appraisal is due in the next few months, you can log onto the system and get started now. The system works best if it ties in with your annual appraisal so that the automated downloading function is synchronised to SOAR. If possible, begin the process at least 4 weeks prior to your appraisal date (we recommend 6-8 weeks before).
However, we realise that there may be certain situations where this is not possible. For example, you might have already had your appraisal but realised afterwards that the MSF is required for revalidation purposes. In which case you can:
In the absence of a MSF, your revalidation date may be deferred by your RO to give you more time to complete this.
When MSF was originally set up, funding was provided to cover only one MSF Report for the initial revalidation cycle. To repeat your MSF, the old MSF on WASP Software needs to be deleted first (otherwise all you'd see is details of your old MSF).
To do this, please ensure you have a copy of the old MSF. You should be able to locate a copy of your previous MSF in past appraisal submissions (which we don't have permission to access unless granted by appraisees). When ready, please contact SOAR@nes.scot.nhs.uk for further assistance (ensure to provide your GMC number and confirmation of your ok for us to delete the old MSF on WASP).
Screenshots of the MSF process and questionnaire (which is completed by both the doctor and the raters)
Date updated: 28/04/2021
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MSF Rater Leaflet
Information and guidance for MSF Raters
Date updated: 28/04/2021
Size: 87683 - KB
This page was last updated on: 21/11/2022