Odd things our brains do when we process information

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Session summary:

(Generated by AI)

Anchoring Bias In Appraisal Conversations: Nick explained how anchoring bias causes people to over-weight the first information or idea they encounter, and connected this to appraisal and brainstorming conversations where an initial interpretation can shape subsequent discussion.

Curiosity Over Advice-Giving: Nick presented coaching techniques for helping appraisees identify their own concerns and actions rather than receiving premature advice, focusing on the questions “What’s the real challenge?”, “And what else?”, and “What do you want?”.

Nick described three questions from Michael Bungay Stanier’s coaching approach: “What’s the real challenge here for you?” to focus the conversation, “And what else?” to uncover further issues, and “What do you want?” to establish a basis for action and progress.

Listening And Managing Expectations: Nick and participants discussed the value of silence, attentive listening and clarifying what support a person wants, while recognising that appraisal and management conversations can involve different expectations.

Practical Habits For Appraisers: participants shared practical ways to resist the professional reflex to solve problems, including recognising the impulse, asking open questions, speaking less and listening more.

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This page was last updated on: 09/09/2026