SOAR User Guidance and Information

SOAR User Guides for:

* Trainees user-roles include Educational Supervisors, Training Programme Directors (TPDs), Regional Deanery Admin teams, Postgraduate Deans & ROs.

Further Information on SOAR

Contacting the helpdesk

  • Before contacting the helpdesk, see if your query can be resolved from the 'Help me with' sections on the Medical Appraisal Scotland website:
  • To contact the SOAR helpdesk you can either:
    • Send an email to or
    • Click on the black 'Help' box to the right of the screen when logged in to SOAR and fill out the relevant details
  • When contacting the SOAR helpdesk:
    • Provide your user details including GMC number
    • Give as much detail about your query as you can
  • If you have a previous helpdesk ticket, but have a new query:
    • DO NOT reply to the old ticket
    • Send a new email to
    • Replying to an old ticket will re-open the previous query - and anyone who was copied into that ticket before will receive the same message from your new query

Further support

  • Local Administration teams:
  • Due to capacity issues we are unable to offer telephone support
    • You can request a call back via the Helpdesk - but we need detailed descriptions of the issue(s)

This page was last updated on: 22/12/2021