Skip to main navigation Skip to main content Skip to footer

Review of Complaints handling

Review of Complaints handling

Working in Microbiology in a large hospital serving a region, a recurring problem has occurred resulting in complaints from GPs and others, about the difficulty in getting through on the phone.

This issue arises as letters of complaint are sent in, and also when we canvass views from users as we do regularly as part of laboratory accreditation. The information tends to be quite vague and generally the complainers do not say exactly when they had tried to call.

The QIA reflection below documents the issues, actions taken and overall reflection on the situation.


Related Documents

QIA - review of complaints handling

Date updated: 26/04/2021

Size: 34816 - KB

Type: doc

This page was last updated on: 03/05/2021