Working in Microbiology in a large hospital serving a region, a recurring problem has occurred resulting in complaints from GPs and others, about the difficulty in getting through on the phone.
This issue arises as letters of complaint are sent in, and also when we canvass views from users as we do regularly as part of laboratory accreditation. The information tends to be quite vague and generally the complainers do not say exactly when they had tried to call.
The QIA reflection below documents the issues, actions taken and overall reflection on the situation.
QIA - review of complaints handling
Date updated: 26/04/2021
Size: 34816 - KB
This page was last updated on: 03/05/2021